What is deposit?

A deposit is a financial commitment our customers make to Darian Culbert that they have every intention to joining our tour on the date and time that they have requested. Our commitment to our customers is that once a tour is confirmed by us we will be there to take our customers on the tour they have requested as long as there are no Acts of God (Severe Thunderstorms or Tropical Storms) preventing us from doing so.

The deposit is required to guarantee your reservation (tours, hotels, transfer, etc.). After receiving your deposit, we are going to reserve the services for you. So the deposit is required to secure your booking.

We require a 30% deposit for every booking at the booking time. For some urgent cases or special types of promotion, 50% of total cost or full payment will be required for deposit at the booking time.

The booking process is represented through 5 steps below:

Step 1: Check rates and availability Browse cruises online at Darian Culbert website. Option 1: Search based on cruise duration and your budget per person. Click the “Find Cruises” button to be taken to your search results. Option 2: Find our page, select cruise with your interested program on our list – Enter your departure date – Choose cabin type – Fill in the numbers of people in your party: adults, children and infants, you will see the accommodation prices.

Step 2: Book Extra Services This step meets your needs in booking optional services like transfer or other services related to your current booking. Once you selected an accommodation, click ‘Book It’ button to continue.

Step 3: Submit Booking Here you can review your booking items, complete and submit your booking form. Enter passenger information — including name and email address. Click “Submit” to finalize your booking. Our travel consultant will get in contact with you within 01 working day to inform about the service availability & payment.

Step 4: Confirm Availability & Deposit

1. Check availability: After receiving your booking request, our consultant will check the availability of the services. If the services are available, our consultant will send you a payment link for the deposit by email, otherwise we will give you some alternative suggestions. Notice: our email may go to your spam mailbox, please check your spam mailbox if you do not receive our response in one working day.

2. Deposit: After receiving the payment link in the email sent from our consultant, please make the deposit as soon as possible to secure your booking. When we receive your deposit payment, our consultant will reserve the services for your booking as following: If all of the services are reserved successfully, we will send you a Confirmation Email including the deposit invoice and other useful information. If the services are fully booked and are not available, we will inform you and suggest other options. Notice: Your booking will NOT be confirmed until we send you the Confirmation email. The remaining balance can be paid later – before departure date or upon your check-in date. For some urgent bookings or special types of promotion, 100% of the total cost will be required.

3. Booking confirmation: Once we receive your payment, (Deposit or full payment) an invoice will be send to you and email as a final confirmation of your reservation.

4. Provide guest information and hotel address for pick up and drop off (if request) After the final confirmation of your reservation, we request you to fill in a form to give us your and your friends’ detail, including your full name, year of birth, gender, nationality, passport number, and visa. We also request for the pickup and drop off address (our shuttle bus pick up at Hanoi Old Quarter area) and special request on food. We request you to provide this information to us at least one day before departure.

Step 5: Final Payment The full payment made be made before your departure date or will be settled upon your arrival in Vietnam at harbor in cash (USD or VND) or by credit card (3% local bank charge). The exact deadline will be confirmed by our travel consultant depending on each service you booked. For the customers who are going to stay in Hanoi, we are able to setup a direct meeting to collect the final payment. Notice: Payment by cash on arrival is only applied for trips starting from Hanoi and the arrival date is before the payment deadline (confirmed by our travel consultant). All currencies are exchanged by local rate.

Cruise itinerary and schedule are subject to change due to weather, tide levels and operating conditions without prior notice.

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